Please follow the guidelines below to ensure that all returns are processed as quickly and efficiently as possible:
- Call 1-614-842-6636 to request a Return Authorization number. Be sure to write your RA number on the shipping label. (Returns will not be accepted unless accompanied by this number).
- All returns must be shipped back to our production facility at 404 Enterprise Dr. Lewis Center, OH 43035 USA. All products must be in their original packaging.
- Claims for discrepancies in shipment must be made within 7 days of receipt of merchandise or they will not be accepted.
- Materials returned for warranty evaluation after the 1 year warranty period will not be eligible for a gratis replacement part.
- Altered or physically manipulated items will not be accepted. We cannot accept returns for product after the tamper evident seal has been removed.
- Any returned items can be subject to a 20% processing fee.
Please call our office for technical support at 1-614-842-6636. We have in-house capabilities for recalibration services or other repairs.